PLACE OF DELIVERY
"FDNM" will proceed to the delivery of the order to the address indicated during the validation of the order.
The delivery address can no longer be changed after validation of the order by the "Customer". It is therefore up to the "Customer" to check all the information before confirming the order.
For deliveries in mainland France, "FDNM" offers either:
- delivery by Chronopost shipment
- Colissimo home delivery for small items
- letter delivery followed for boxes less than 3 cm thick
"FDNM" strongly advises against sending a bridal bouquet by Colissimo and cannot be held responsible for the degradation of the product in the event of the "Customer" option for this delivery method.
"FDNM" will inform the "Customer" of the dispatch of the order and will transmit all the elements necessary for follow-up
DELIVERY TIMES
Completion times
All our creations are handcrafted in our workshop only on order. The lead times for our products vary depending on the time of year and the order book. It is therefore necessary to count on average a manufacturing period of 1 to 2 weeks for the realization of an order in off season, from October to January, this period can be increased to 4 weeks during the high season of weddings from February to September. "FDNM" reserves the right to refuse an order in the event of saturation of its order book, it will inform the "Customer" as soon as possible when placing the order and the latter will be immediately reimbursed for the full payment that 'it will have performed.
Shipping
The shipping date will be that defined during the confirmation of the order and at the latest 14 working days before the date of the wedding. For any other deadline, the "Customer" must contact for validation "FDNM" when placing an order
It should be noted that the shipment of the order being made only from the total payment thereof, "FDNM" cannot be held responsible for late delivery due to late payment.
The "Customer" must therefore settle his order within a period allowing to respect the defined delivery times, taking into account the time of preparation of the shipment, the shipments made from Monday to Friday as well as the average transportation times practiced by the carrier.
Transport time (for metropolitan France):
Colissimo delivery: within 48 to 72 hours in working days after the parcel has been picked up by the Post.
Chronopost delivery the next day before 1 p.m. after picking up the package before noon.
"FDNM" cannot be held responsible for exceeding this deadline, service providers being solely responsible for non-compliance with this commitment.
In all cases, the "Customer" automatically receives an e-mail informing him of the shipment and the follow-up of his order.
"FDNM" cannot be held responsible for delays in delivery caused by the indication of an incorrect or incomplete address by the "Customer".
SHIPPING COST
The delivery costs are invoiced to the "Customer", in addition to the price of the Products, unless otherwise stated or conditions.
Regarding deliveries which are made outside of mainland France, the "Customer" undertakes to pay all taxes which would be due in respect of the importation of the products delivered to it, in particular customs duties, value tax added, and all other taxes payable under the laws of the country of reception that he indicated when ordering.